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Communication with Stakeholders |
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Communication with stakeholders represents the foundation of CSR practices. MiTAC aims to gain a better understanding of relevant demands and provide relevant feedback through multiple platforms and communication with stakeholders. With reference to the A1000SES Stakeholder Engagement Standard (AA1000 SES), we have defined major stakeholder groups that relate to MiTAC’s operations in terms of their responsibility, influence, dependency, tension, representativeness and diverse perspectives. These stakeholder groups included: employees, suppliers/contractors, shareholders/investors, customers and communities. And reported to the board of directors on November 10, 2023, the status of stakeholder communication and related communication statistics in 2023.
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Stakeholder |
Concerned Issue |
Method and Frequency of Communication |
Performance in 2022 |
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Employees |
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Investors (Shareholders) |
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Customers |
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Suppliers |
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Communities |
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Material Issues |
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With reference to the GRI Standards and the AA1000 Stakeholder Engagement Standards (AA1000 SES), MiTAC identifies the material issues on a two-year basis for the determination of sustainability strategies, long-, mid- and short-term goals, and the information disclosures in the sustainability report. Meanwhile, we transparently disclose the positive and negative information as a reference for the related parties in all sectors to optimize their quality of decision-making. In 2021, 17 sustainability issues were identified upon the resolution by the CSR Team, and nine material issues were prioritized based on the level of impact on the operations and the level of concerns of the stakeholders.
In 2022, the CSR Team resolved to not only remain the material issues in 2021, but also include the “energy and GHG management” as one of the material issues in response to the trends and requirements of the international supply chain and the corporate governance 3.0 of FSC. |
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Stakeholder Questionnaire |
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Based on the GRI Sustainability Reporting Guidelines, SDGs, Carbon Disclosure Plan, as well as previous years’ stakeholder questionnaire statistics and materiality analysis principles, MiTAC selected the following topics to prepare a sustainability issue questionnaire to investigate the priorities of stakeholders’ concerns. Your feedback will help us determine the information disclosure aspects of MiTAC's sustainability report.
Ms. Maggie Hsu TEL: +886-3-3962888 EXT: 7685 E-mail: stock@mic.com.tw |
Human Resource Center TEL: +886-3-3962888 EXT: 6108 E-mail: speakout_mic@mic.com.tw
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China Trust Commercial Bank - Stock Agency Department Address: 5F., No.83, Sec. 1, Chongqing S. Rd., Zhongzheng Dist., Taipei,Taiwan, R.O.C. TEL: +886-2-6636-5566 |
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Customer Service |
Mio: http://www.mio.com.tw/about-mio-contact-us.htm
Magellan: http://www.magellangps.com/Contact-Us
Navman: https://www.navman.com.au/contact-us
TYAN: https://www.tyan.com/SupportCenter
MiTAC Computing Technology:http://www.mitacmct.com/EN/contact/
MTAC Digital Technology:https://www.mitacmdt.com/tw/general_inquiry.php
MiTAC customers, please email to: stock@mic.com.tw
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Reporting Channel |
The company has a "Procedures for reporting corruption and dereliction of duty" list and sets up a special reporting mailbox for employees. If you find a major violation or illegal event happening, you may report to the unit that deals with the reporting.
The process is as follows:
- When the employee finds a major violation or illegal event, he may report to the unit that deals with the reporting.
- The unit after receiving the reporting shall set up an investigation committee to conduct investigation; investigation committee members shall be constituted by the auditing department calling representatives from the legal, auditing and human resources as well as the central supervisor of the involved person.
- The relevant reporting information shall be kept confidential and separately. Disclosure of the information without reason shall be met with punishment according to the company's punishment policy.
- The company shall protect the reporting person. Severe punishment shall apply to the person who threatens, intimidates or conducts any illegal act against the reporting person according to the law.
- For the reporting matter, once the investigation committee has verified, it will be reported to the general manager and relevant involving supervisor. The person who derelicts his duty not only shall be punished according to the company's punishment policy, but will also be made to submit the correctional plan and shall be requested to correct it within certain time frame.
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Other Stakeholders |
Such as community or supplier, please email to: stock@mic.com.tw